Support
We're Here to Help.
Real humans, based right here in Rapid City. No call centers, no bots.
FAQ
Common Questions
How do I pay my bill?
Log into your account at my.blackhillsbroadband.com. We accept credit card, debit card, and ACH bank transfer. Autopay is available and encouraged.
Is there a data cap?
No. All Black Hills Broadband plans are truly unlimited with no data caps, throttling, or deprioritization after a usage threshold.
Do you require a contract?
Nope. All plans are month-to-month. Cancel anytime with no early termination fees. We believe in earning your loyalty every single month.
How long does installation take?
A typical residential installation takes 2–4 hours. Our technician will run the fiber or wireless equipment, set up your router, and ensure everything is working before they leave.
What do I do if my internet goes down?
First, try rebooting your router (unplug for 30 seconds, then plug back in). If that doesn't resolve it, check our status page at fs-status.blackhillsbroadband.com for any known outages. If there's nothing posted, give us a call at 1.605.646.9090 — we're available every day until 6pm MST.
Can I get a static IP address?
Yes. Static IPs are included with all Business plans and available as an add-on for Residential accounts. Contact us to set this up.
Do you offer business phone service?
Yes — we offer hosted VoIP for businesses of all sizes, including multi-line setups, auto-attendant, and voicemail-to-email. Contact us for pricing.
What is 'Call Before You Dig'?
If you're planning any digging or excavation on your property, you're required by law to call 811 before you dig. This helps prevent accidental damage to underground fiber and utility lines. Visit our legal page for more details.
Troubleshooting
Quick Fixes
Try these before you call us — they resolve most issues in under a minute.
Reboot Your Router
Unplug your router from power. Wait 30 seconds. Plug it back in. Allow 2 minutes for it to fully reconnect.
Check the Status Page
Visit fs-status.blackhillsbroadband.com for any active outages or maintenance windows in your area.
Check Your Cables
Ensure all ethernet cables are firmly seated. Check that the ONT or radio on your home has power (look for indicator lights).
Still Down? Call Us.
If none of the above resolves your issue, call us at 1.605.646.9090. We'll run remote diagnostics and dispatch a tech if needed.